What is your return policy?

RETURNS You must contact PrepareDirect for return authorization. Returns must be scheduled within 30 days of receipt of product. Some products are returned to suppliers directly, and others to PrepareDirect, so make sure you contact us for details. Due to existing regulations, food items cannot be returned and all food sales are final. If damage occurs during shipping, notify PrepareDirect for replacement or credit. Refused items do not qualify for free shipping and may incur additional shipping charges.  We are here to assist you, please keep PrepareDirect informed of delivery or ordering issues that would prevent you from receiving your order.  WARRANTY Each manufacturer has its own warranty policy, so review product details for specifics. PrepareDirect guarantees customer satisfaction. Contact PrepareDirect within 30 days of receipt of products to resolve any issues.

Contact Information:
PO Box 158
Nevada City, CA 95959
Customer Service:  800-775-1991